Effective Date: November 18, 2025

Company Name: Maple Labs

Frequently Asked Questions

1. What does Maple Labs sell?

Maple Labs supplies research-grade materials intended strictly for laboratory, in-vitro, and educational research use. Products are not approved or intended for human or animal consumption, medical use, or diagnostic applications.

2. Who can purchase from Maple Labs?

Purchasers must be 21 years or older and qualified to handle laboratory research materials in accordance with applicable laws and safety regulations.

3. Do you ship internationally?

No. Maple Labs currently ships within the United States only.

4. What payment methods do you accept?

We accept payment exclusively through DePay (cryptocurrency). All crypto transactions are final and irreversible once confirmed on the blockchain.

5. How long does it take to process an order?

Most orders are processed within 1–2 business days after payment confirmation. Processing times may vary during weekends, holidays, or high-volume periods.

6. What shipping carriers do you use?

Orders are shipped using reputable U.S. carriers such as USPS, UPS, or FedEx. Carrier selection may vary depending on destination, service availability, and order type.

7. Do you offer discreet packaging?

Yes. All shipments arrive in plain, unmarked packaging with no external reference to contents or laboratory materials.

8. Do you ship with temperature-controlled packaging?

No. Maple Labs does not provide insulated or temperature-regulated packaging. Some materials may be sensitive to heat or cold, so customers should retrieve packages promptly upon delivery.

9. Do you offer shipping insurance?

Yes. Shipping insurance is optional and must be added during checkout. If insurance is not selected, Maple Labs is not responsible for loss or damage once the carrier accepts the package.

10. What if my order shows “Delivered” but I didn’t receive it?

A carrier “Delivered” scan indicates delivery at the provided address. Maple Labs is not responsible for packages that go missing after this scan. Customers in high-risk areas may want to ship to a secure location.

11. Do you accept returns or cancellations?

No. Due to the nature of research materials and the finality of cryptocurrency payments, all sales are final. No returns, cancellations, or refunds are permitted.

12. What if something arrives damaged or incorrect?

If you believe your order contains a packing error or arrived damaged, contact support@elevatedcompound.com within 24 hours of delivery and include:

  • Your order number
  • Batch code
  • Clear photos of packaging and items received
  • A short description of the issue

If verified, we may provide a replacement or store credit at our discretion.

13. Do you provide Certificates of Analysis (COAs)?

Yes. COAs are available upon request for research verification.

14. Are your products sterile?

No. Products are supplied for research use only and are not certified sterile or intended for any type of human or animal use.

15. How can I contact Maple Labs?

For support, email:
Email: support@elevatedcompound.com
Business Name: Maple Labs

© 2025 Maple Labs – For Research Use Only | Not for Human or Animal Consumption