ORDER SUPPORT
Returns, refunds and order issues
We want order problems brought to our attention so they can be reviewed. Please contact us before returning, discarding or reshipping an item.
1. Reporting an issue
Use the contact page and include the order reference, the product and batch if applicable, a clear description of what happened, and photos when relevant. Do not return an item without instructions from the store.
2. Review of requests
Eligibility for a refund, replacement, correction or return is assessed according to the order circumstances, product condition and applicable consumer-protection requirements. Items received in error, damaged on arrival or materially different from the order should be reported promptly.
Any time limits, exclusions or return shipping responsibilities need to be explicitly stated by the store owner before this policy is published. Nothing here limits rights that cannot legally be excluded.
3. Refund processing
When a refund is approved, the applicable amount and method will be communicated to the buyer. Timing depends on the payment method and any payment service involved. Do not rely on a refund until confirmed.
4. Assistance
For questions about a particular order, use Order Lookup or contact support.